Complaints
As our valued customer or business partner, your thoughts and views are very important to us. Whether the service or products you receive from us is good or bad, we’d like hear from you.
To give us your feedback, submit your message on our Contact Us page or call us on 0800 11 77 86.
Complaints process
Our staff will always do their very best to get things right and provide you with the service and support you expect from us. However, sometimes things do go wrong, and if they do, please let us know as soon as you can. Our complaints process is outlined below:
Step 1 – Please discuss your problem with us and we will try to resolve it.
Step 2 – If you are unhappy with the response from Step 1, please complete the Complaint form detailing your concerns. We will acknowledge receipt of your complaint, investigate the matter and inform you of the outcome.
Any Complain?
Complaint Form
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- 108B Station Road OTAHUHU, Auckland
- 57 Brodie Street, Ilam, Christchurch
