What do I do if I want to make a complaint?



Link Finance Ltd

Level 1, 108b Station Road, Otahuhu, Auckland.

If we cannot resolve your issue immediately, here is how we will deal with it.

  • 1. If you have made your complaint verbally or via our website, we will acknowledge your complaint immediately. If you have made your complaint in writing we will acknowledge it within 5 working days of receiving it.
  • 2. We aim to have your complaint resolved within 5 days and will email or write to you outlining the resolution. If we are unable to resolve your complaint within 5 working days we aim to resolve it within 20 working days.
  • 3. In the event that we cannot resolve your complaint within 20 working days, we will write to you advising you why we require more time to resolve your complaint.

If you are unhappy with the outcome of your complaint or if it has not been resolved within 40 working days, you can contact Financial Services Complaints Ltd (FSCL). FSCL is an independent approved dispute resolution scheme to which we belong (FSP 349026.). It will not cost you anything to refer your complaint to FSCL and you can contact them in the following ways:

Financial Services Complaints Ltd (FSCL)


0800 347 257




P O Box 5967
Wellington 6145